AI in insurance, checked dailyWednesday 28 October 2026
The Renewal Report
News and findings on AI in insurance. Every item with its source, its evidence and what it means for a book of business.For agencies, MGAs and carriers
The DeskVendor Watch

A vendor-backed AI survey's 83% figure has no disclosed sample size

Line
Vendor Watch
Tier
Vendor statement
Scope
One Business Wire release (mea Platform/ISG) and one secondary trade report citing what it describes as the same study; original methodology and full question wording not read
Runs on
LinkedIn, Instagram, Facebook
Reviewed
16 September 2026

The piece

Slide 1 of 6
Slide 2 of 6
Slide 3 of 6
Slide 4 of 6
Slide 5 of 6
Slide 6 of 6

As posted

A Business Wire release built around research from ISG, commissioned by mea Platform, states that 83% of the global insurance market would hand repeatable operational work to AI, that 75% would only do so through an insurance-specific or governed model, and that just 6% would trust a general-purpose model for high-consequence underwriting or claims decisions. The release does not say how many people were surveyed. A separate trade report describing what it calls the same ISG research puts the sample at 150 insurance leaders, and adds a figure the release omits: 86% want people to retain authority over consequential decisions. Before repeating the 83% figure to a client or a carrier, know where it came from and how many people it actually represents.
Sources and tier: therenewalreport.com/desk/260921-vendor-a-vendor-backed-ai-survey-s-83

Sources

  • Business Wire release headline, ISG research commissioned by mea Platform, 16 Sep 2026
  • Business Wire (mea Platform/ISG research), 16 Sep 2026, sample size not disclosed in the release
  • Risk & Insurance, 17 Sep 2026, sample: 150 insurance leaders, as reported, not independently confirmed as the identical study