AI in insurance, checked dailyWednesday 28 October 2026
The Renewal Report
News and findings on AI in insurance. Every item with its source, its evidence and what it means for a book of business.For agencies, MGAs and carriers
The DeskThe Play

The vendor demo question that ends the meeting early.

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The Play
Tier
Authored here
Scope
Vendor claims quoted as published; none independently tested by us yet
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Reviewed
16 September 2026

The piece

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As posted

The vendor demo question that ends the meeting early: "Name a customer who has been live twelve months, and tell me what broke." A real deployment has a broken story. A pilot doesn't.

The published claims. "up to 80%", "exceeded 75%" and "exceeded 90%" for the same task, "in minutes", have no denominator, no definition and no baseline. The question gets you the number the slide left out.

Sources and tier: therenewalreport.com/desk/p06

Sources

  • Heron Data action guide, 12 Nov 2025; Sixfold/AXIS case study, undated; Convr case studies, undated — vendor statements as written
  • Cytora/Arch case study, Ivans, ©2026 — arithmetic checked by us; request reconciliation from the vendor