Survey: 13% of insurers say their AI operating model is advanced

The same research found 96% have AI-led operational redesign on their agenda, while fewer than 1% describe themselves as fully AI-native today.

The same ISG research reports that 96% of insurers surveyed have AI-led operational redesign on their agenda, 13% describe their current posture as advanced and less than 1% call themselves fully AI-native. Respondents expect those figures to rise to 52% and 12% within two years. Sample size not disclosed.

The source's own statement, as linked above. Nothing beyond it has been independently checked by us.

This is a stated intention and self-assessment, not a measured capability. 'Advanced' and 'AI-native' are the surveyed companies' own labels, not a defined benchmark.

MGAs and agencies working with carrier partners on AI-linked programs should ask which self-assessed tier a given carrier is in now, not the two-year target, before building a workflow around it.

• Ask carrier partners for their current, not projected, AI operating posture before committing to an integration timeline.

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