Insurance leaders want human sign-off on AI's biggest calls

A survey of 150 insurance leaders found 83% support AI for repeatable tasks while 86% say people must keep authority over consequential decisions.

A Risk & Insurance report on ISG research says 83% of respondents support AI for repeatable operational tasks, while 86% say people must retain authority over consequential underwriting and claims decisions. The survey covered 150 insurance leaders, the report states.

The source's own statement, as linked above. Nothing beyond it has been independently checked by us.

This is not a measurement of what any single carrier has implemented, and the report does not break results out by line of business or company size.

Supports governed AI in submission triage and first-pass claims review, with underwriters and adjusters signing off on the output rather than the system deciding alone.

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