AI in insurance, checked dailySaturday 26 September 2026
News, findings and tests. Every item with its source, its evidence and what it means for a book of business.For agencies, MGAs and carriers

What happened

Agentic Intelligence assigns AI agents from first notice of loss through resolution, with adjusters keeping final decisions, CLARA says.

CLARA Analytics launched Agentic Intelligence, an AI workforce built into its CLARAty.ai platform for complex casualty and workers' compensation claims. The company says the platform assigns AI agents across the claim lifecycle, from first notice of loss through resolution, while adjusters retain control of decisions. No performance figure was quoted.

What is verified

The source's own statement, as linked above. Nothing beyond it has been independently checked by us.

What remains unclear

Not a measured effect on loss costs, reserving or claim outcomes. CLARA describes the platform's design, not results from a customer book.

What it means for your book

Carriers and MGAs writing casualty or workers' comp should watch for a named customer deployment with numbers attached before treating this as proven. Nothing changes on a book today.

  • Ask CLARA which customers are live on Agentic Intelligence and for how long
  • Request a side-by-side of adjuster decisions with and without the agents on a sample of claims

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