Adlib acquires Paperbox, which reads insurers' inbound claims email with AI

The report says Paperbox keeps an anonymized copy of each transaction and uses it to train its AI models.

Adlib announced that it has acquired Paperbox. Paperbox's software reads the emails and attachments insurers receive and turns them into tasks for staff. BERI reports that Paperbox keeps an anonymized version of each transaction and uses those copies to train or adjust its AI models.

The source's own statement, as linked above. Nothing beyond it has been independently checked by us.

The report does not name a US insurer or MGA that uses Paperbox, and it does not say how the change of ownership affects existing contracts. The data-retention detail comes from the report and has not been checked against any customer agreement.

Any carrier or MGA that uses Paperbox for claims intake now has a vendor with a new owner. That vendor holds its inbound email and attachments and trains its models on anonymized copies of them.

• If Paperbox or Adlib handles any of your claims intake, pull the contract and read the change-of-control and data-use clauses.
• Ask the vendor in writing whether it keeps your transactions to train its models, and whether you can opt out.

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